Security comes first in everything we do. We do not sell, rent or otherwise disclose personal information collected by our services. If you delete a file, it's removed from our servers completely, there is no way to recover deleted files.
Our application is built on modern cloud infrastructure designed to ensure safety of your data, and we have carefully selected third party providers who have a consistent track record for security.
All communication related to data is encrypted using TLS (Transport Security Layer), our servers are ISO, SOC, and PCI compliant. Our databases use Transparent Data Encryption (TDE) which protects data at rest from unauthorized or offline access to raw files or backups.
All employees and contractors sign a confidentiality clause, they also undergo annual Security and Awareness training. Our internal security policies cover a range of topics, and are updated frequently. All laptops are encrypted and customer data is not stored in employee devices. Employees don't have access to your audio or transcripts unless consent is explicitly given.
We control access to data for staff and contractors. They only see what they need to in order to carry out their jobs; for example, customer service employees will only have access to your name, email address and file names to help assist you with your problem. Strong access controls are enforced by organisational and technical safeguards. When working with third parties we conduct an assessment to ensure they have the relevant safeguards in place.
We maintain a disaster recovery and business continuity plan. For example, in the event of a natural disaster our backup strategy and distributed servers would allow us to bring services backup within a few hours.
We partner with several other companies to give you the best service we possibly can. Our third-party providers: