Last updated: 20 February 2025
These Terms of Service explain the conditions under which Go-Transcribe Ltd provides access to our transcription platform, website and related services. By using our Website or Services, you agree to these terms.
Go-Transcribe Ltd is a company registered in England and Wales (No. 10519475). Our registered office is Cunningham House, 19-21 Westfield Lane, Harrow, Middlesex HA3 9ED ("we" / "us" / "our"). We operate the Website www.go-transcribe.com (the “Website”) and provide automated transcription, captioning, editing and export tools (the “Services”) to you (“you” / “user”).
By using the Website or Services, you confirm that you accept these Terms of Service and agree to comply with them. If you do not agree, you must not use our Services. You should also review our Privacy Policy, which forms part of these Terms.
We may update these Terms of Service from time to time. When changes are made, we will revise the “Last updated” date above and may notify you through the Website or by direct communication. Changes become effective when posted unless stated otherwise. Continued use of the Services indicates acceptance of the updated Terms.
To access our Services, you may need to register for an online account (“Account”). You must keep your login credentials secure and must not share your password with anyone. You are responsible for all activity under your Account unless you notify us promptly of any unauthorised access.
You agree to maintain accurate Account information and to update it when necessary. We may suspend or terminate your Account if inaccurate, misleading or fraudulent information is provided.
Some Services may be offered free of charge; others require payment. All paid Services must be purchased at the prices listed on our Website at the time of purchase. Where applicable, prices include VAT or equivalent sales taxes.
Once credit or subscription access is added to your Account, refunds are offered only at our discretion. For pay-as-you-go credit, unused credit expires 12 months after purchase. If you change or cancel a plan, remaining credit can be used for 28 days after notifying us.
You may close your Account at any time by contacting support@go-transcribe.com. Account closure takes effect after a 28-day notice period. We may also suspend or terminate your Account if you breach these Terms or misuse the Services.
You may use the Website and Services for lawful purposes only. All content on the Website (including text, images, design and media) is protected by copyright and other intellectual property rights. You may not copy, distribute, modify or create derivative works without our written permission.
You retain ownership of all audio, video, text, images or other materials you upload to the Services (“Your Content”). By uploading Your Content, you grant us a limited, revocable licence to process it solely for the purpose of providing the Services to you. We do not use Your Content to train AI models or for any purpose unrelated to delivering the Service.
You are responsible for ensuring that Your Content complies with applicable laws and does not infringe the rights of others.
You agree not to:
We may remove or refuse to process content that breaches these rules.
We aim to keep the Services available 24/7, but uninterrupted service cannot be guaranteed. Access may be suspended for maintenance, updates or reasons beyond our control.
We generally process audio and video files rapidly; however, processing times may vary depending on file size, system load and internet connectivity. From time to time, updates or technical maintenance may affect processing speed or availability.
The Services are provided “as is” and “as available.” We make no warranties regarding accuracy, reliability, availability, fitness for purpose or non-infringement. We do not guarantee that the Services will be error-free, uninterrupted or secure.
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, including loss of data, business interruption or loss of profits. Your sole remedy for dissatisfaction with the Services is to stop using them.
The Website may contain links to third-party sites or tools. We are not responsible for the content, policies or practices of those third parties.
Your privacy is important to us. Our Privacy Policy explains how we collect, use and protect your personal information, including global compliance with UK GDPR, EU GDPR, CCPA/CPRA and other applicable laws.
These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless local laws require otherwise for consumers in different jurisdictions.
Last updated: 20 February 2025