Updated 10th July 2025
We are committed to protecting your privacy and ensuring your data remains secure. This policy explains the information we collect, how we use it, and the choices available to you.
We are Go-Transcribe Ltd, a company registered in England and Wales under number 10519475. Our registered office is Cunningham House, 19-21 Westfield Lane, Harrow, Middlesex HA3 9ED. We operate the website www.go-transcribe.com (the “Website”) and provide audio and video transcription, editing and exporting services (the “Services”).
By using the Website or the Services, you acknowledge the practices described in this Privacy Policy. This policy applies globally and aligns with major privacy regulations including UK GDPR, EU GDPR, CCPA/CPRA and other applicable laws.
We may collect the following categories of information when you use our Website and Services:
Account details such as name, email address, password and any information you provide voluntarily.
Audio, video and transcript files that you upload when using our Services.
Usage data including IP address, browser type, device identifiers, pages visited and interactions with the Website and Services.
Technical data related to performance, file processing times and system diagnostics.
Information provided voluntarily when contacting support or communicating with us.
We use the information collected for the following purposes:
Providing, operating and maintaining the Services.
Improving the performance and functionality of the Services.
Responding to support requests or user enquiries.
Processing payments and preventing fraudulent transactions.
Sending important service updates, security notices or administrative messages.
Optional marketing communications, only where permitted and always with the right to opt out.
We do not use your audio files, transcripts or personal data to train machine learning models.
Your information may be processed or stored in data centres located in the UK, EEA or other jurisdictions that maintain adequate data protection standards.
We retain your data for as long as your account remains active. You may delete your files or request removal at any time.
Payments are processed securely through Stripe. We do not store or have access to your full payment card details. Stripe may store limited payment information as described in their privacy policy.
We will not share your files or personal data with third parties except in the following situations:
Service providers who support our platform (e.g. hosting, analytics, payment processing).
If required by law, regulation or legal request.
In connection with a merger, acquisition or business transfer.
We do not sell personal data.
We use encryption, access controls and other industry-standard measures to protect your files and personal information. You are responsible for keeping your password confidential.
Please note that no method of transmitting information online is completely risk-free. You submit data at your own discretion.
We use cookies, analytics tools and similar technologies to provide essential functionality, understand usage and improve our Website and Services. You can control cookies through your browser settings.
Google reCAPTCHA is used to protect forms on this site. Users are subject to Google’s Privacy Policy and Terms.
Depending on your location, you may have rights including:
Access to the personal data we hold about you.
Correction of inaccurate or incomplete data.
Deletion of your data upon request.
Opting out of marketing communications.
You may make a request at any time by contacting us at info@go-transcribe.com.
Our Website may contain links to external sites. We are not responsible for their content or privacy practices.
We may update this Privacy Policy from time to time. The updated date will always be shown at the top of the page.
If you have questions about this Privacy Policy or how your data is handled, please contact us at info@go-transcribe.com.
Updated on: 21st November 2025